Shipping policy

Store Location: 4540 No. 3 Road #1100, Richmond BC V6X 4E4, Canada

Processing Time:

• All orders are carefully processed within 3-5 business days
• Custom and bespoke pieces may require additional time (we will notify you of extended timelines)
• Orders placed on weekends or holidays will be processed on the next business day

Shipping Methods & Rates:

• Standard Shipping (5-7 business days): Calculated at checkout
• Express Shipping (2-3 business days): Calculated at checkout
• Free standard shipping on orders over $500 CAD within Canada

Domestic Shipping (Canada):

• We ship to all provinces and territories
• Signature required upon delivery for all orders
• Tracking information will be provided once your order ships

International Shipping:

• Available to select countries
• Customs duties, taxes, and brokerage fees are the responsibility of the recipient
• International orders may experience delays due to customs processing

Insurance & Security:

• All shipments are fully insured
• High-value items require signature confirmation
• Packages are discreetly packaged with no external branding

Order Tracking:

• You will receive a tracking number via email once your order ships
• Track your order through the carrier's website

Lost or Damaged Shipments:

• Please contact us immediately if your package appears damaged or goes missing
• We will work with the carrier to resolve any issues

Contact Us: For shipping inquiries, please contact us at [your email] or through our contact page.